Legal Information and Compliance
Loompay Privacy Policy
Introduction
Thank you for choosing Loompay, a borderless Web3 payment platform that enables users to spend, send, and manage digital assets with ease. Loompay is operated by Loompay Labs, a global fintech company committed to bridging crypto and real-world payments.
Your privacy and data security are extremely important to us. This Privacy Policy explains how Loompay collects, uses, discloses, and protects your personal information. By accessing or using Loompay’s products or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
When you create or access a Loompay account, we may collect certain information such as:
Email address or phone number (for login, verification, and account recovery)
IP address and device information (for fraud prevention and security)
KYC verification data (if you activate your Loompay card or access on/off-ramp services)
1.2 Transactional Information
To provide financial services, Loompay may collect and process limited transactional data including:
Wallet and transaction IDs
Amounts and timestamps
Card spends, deposits (top-ups), and withdrawals
Fiat on/off-ramp activity and linked partner details
This information helps us ensure transaction accuracy, compliance, and fraud prevention.
2. How We Use Your Information
Loompay uses your information strictly to provide, maintain, and improve our services:
To provide services: We use your information to set up your Loompay account, process transactions, and maintain service functionality.
To communicate: We may contact you via email or in-app notifications about important updates, security alerts, and promotional offers.
For compliance: Your data may be processed to meet legal, regulatory, or anti-money laundering (AML/KYC) requirements.
3. How We Share Information
3.1 Service Partners (On/Off-Ramp, KYC, Card Issuers)
To deliver certain services — such as KYC verification, fiat conversion, or card issuance — Loompay securely shares relevant information with trusted third-party providers. Each partner follows its own privacy policy, which can be reviewed on their official websites.
3.2 Legal Disclosures
We may disclose user information if required by law, regulatory request, or in cases of fraud, abuse, or security risks.
3.3 No Sale of Personal Data
Loompay does not sell, rent, or trade user data to any third parties for marketing or profit purposes.
4. Security
Loompay implements advanced security measures including:
End-to-end data encryption
Biometric authentication and passkey protection
Regular system audits and compliance reviews
While we employ industry-leading security protocols, please note that no digital system is completely immune to risks. We continually enhance our defenses to safeguard user data.
5. Updates to This Policy
We may update this Privacy Policy from time to time to reflect new regulations or product changes. When we do, we will revise the “Last Updated” date and may notify users via in-app alerts or email.
6. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at: 📧 [email protected]
By using Loompay, you acknowledge and consent to this Privacy Policy.
Last updated